Privacy Policy
This Privacy Policy explains how Bear Bed Wellness processes personal data in connection with the website and related services. It applies to visitors, prospective guests, and other individuals who communicate with us or submit information through the site.
Data We Collect
We may collect identification details, contact information, booking or inquiry details, communication content, technical data such as device and browser information, and usage data about pages viewed and actions taken. If a visitor submits information about health, accessibility, or care preferences in connection with a retirement wellness stay, we process it only to the extent it is provided and relevant to the request.
How We Collect Data
We receive personal data directly from users when they complete forms, send messages, make inquiries, or request services. We also collect certain data automatically through the site, including log data, device identifiers, and cookie-related information. In some cases, we may receive information from service providers that support reservations, communications, analytics, or security functions.
Types of Cookies
We may use essential cookies to support basic site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these purposes.
Cookie Controls
We use standard cookie controls to manage preferences for non-essential cookies. Visitors may block or delete cookies through their browser settings, and some browsers allow users to limit tracking features. If non-essential cookies are disabled, parts of the site may not function as intended.
Your Rights
Depending on your location and the processing involved, you may have rights to access, correct, delete, object to, or restrict the use of your personal data, and in some cases to receive a copy of it. You may also have the right to withdraw consent where consent is used as the basis for processing. These rights are not absolute and may be limited by legal or operational requirements.
How to Make a Request
To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will review requests within the period required by applicable law and explain any refusal or limitation where the law allows. If a request is complex or numerous, the response time may be extended as permitted by law.
Data Retention
Retention periods depend on the type of data and the reason it was collected. Information used for inquiries is kept for the time needed to respond and maintain records, while booking, accounting, and compliance records may be retained longer where required. When data is no longer needed, it is deleted, anonymized, or archived in a limited form if the law allows.
Policy Updates
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate means. Continued use of the site after an update means the revised policy will govern future processing.
GDPR Overview
Where GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract, compliance with a legal obligation, legitimate interests, or another basis permitted by law. We limit processing to what is necessary for the stated purpose and apply appropriate safeguards to the data we handle.
Because Bear Bed Wellness operates for users in France and may process data of individuals in the European Economic Area, GDPR rules apply where the regulation is relevant to the processing.
GDPR Rights
Where GDPR applies, individuals may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability in appropriate cases. Where processing is based on consent, consent may be withdrawn without affecting prior lawful processing. A complaint may also be raised with the competent supervisory authority if required by law.
Contact Information
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Purposes of Processing
We use personal data to operate the website, respond to inquiries, manage reservations or service requests, provide customer support, maintain security, analyze site performance, improve our services, and meet legal, accounting, and recordkeeping obligations. Where permitted, we may also use data to communicate about updates relevant to an existing inquiry or booking.
Sharing With Service Providers
We may share personal data with vendors and other service providers that support hosting, security, analytics, communications, reservation handling, and administrative operations. These parties act on our instructions where they process data for us and are expected to use it only for the services they provide. If a business transfer occurs, personal data may be disclosed as part of that transaction subject to applicable safeguards.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other third parties when required to comply with law, lawful requests, or enforceable orders. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of Bear Bed Wellness, our guests, or others.